The Importance of Detail with Home Inspector Sarah Sutherland

Sarah Sutherland is a certified Home Inspector through Dalhousie University and InterNACHI certified. Looking for a friendly, inclusive, and affordable home inspection? Look no further! Sarah also offers Radon Testing, Sewer Scope Inspections and WETT inspections.

contact: sarah@bluenoseinspections.ca 

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Transcript

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Dalene Allen: Well, good day. It's Deleen Allen. Welcome to the podcast network equals network. Everybody's got a story, and I can't wait to introduce you to Sarah Sutherland from Blueno's home inspections.

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Dalene Allen: Sarah is a home inspector with Bluenos inspections, a locally operated Nova Scotia owned small business Sarah is a dalhousie university graduate with a certification and homeless inspection.

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Dalene Allen: Going to say that again, Sarah is a Dalhousie university graduate with a certification in home inspection. She is also inter Nac. I

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Dalene Allen: certified. Did I say that right? She is also internacci certified. Sarah has a keen eye for detail, and his passion about helping people with her friendly, informative, and knowledgeable home inspections. She's hard working loves, chatting about home inspections and loves following old home restorations in Sarah's free time, she enjoys hiking with her wife

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Dalene Allen: playing her guitar and baking delicious treats. I can't wait to see some of those give her a call for great home inspection. She is committed to one hundred percent satisfaction. And, Sarah, we've heard so many phenomenal recommendations of very happy people with home inspections. So what I love when I meet somebody, especially since you're not very old, Sarah. Somebody helped make you the person you are today. So who are we going to give credit to you today?

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Sarah: Well, I would have to give credit to my grandparents and my mother. You know my mom was a single mom When I was growing up. She was working all the time, and she was just trying to make sure that I had a good quality of life, and so I would spend a lot of time with my grandparents.

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Sarah: My grandfather was a great male role model in my life. I'm so thankful to have him. He

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Sarah: He was a very friendly man, and he loved playing his guitar, and he would take it out to church groups. He would visit hospitals, and he would just sing and strong, and just try to make people happy. And eventually he ended up

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Sarah: showing me how to play guitar, and i'll always be forever grateful that he was able to teach me how

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Sarah: well it isn't something like playing piano where he taught you. It's like you're together when you play isn't it absolutely. There's a few songs that I play still to this day that I always think about it when I play, especially Ccr.

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Sarah: That excellent, and then tell me about your grandma. So my grandmother was

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Sarah: the sweetest woman I have ever had in my life. She was very welcoming anybody that came into their home. She would make sure that they were well-fed and comfortable and happy, she would give the shirt off of her back for anyone to be sure that they were in a good place

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Sarah: She was the one that uh taught me how to bake

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Sarah: some of my fondest, earliest memories of my grandmother is baking tea biscuits in the kitchen and making cookies, and still to this day, whenever I make my own delicious treats, that I I always think about that time Exactly. And then look really how you you use those talents, I mean you play guitar now, thanks to your grandpa teaching you, and so tell us what your first kind of career was.

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Dalene Allen: A little bit, thanks to your grandma.

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Sarah: Sure not a problem. So my first career I was a baker for sobies. I did backshift for many years. Full time I really enjoyed it, you know it was

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Sarah: just such a wonderful experience. But after a while, you know, I got together with my partner, and we were living together, and the backshift lifestyle is a very hard like startup, and it felt like I never seen her, and I wanted to have her more in my life.

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Sarah: And so what I decided to do was take who' in baking art at Nscc.

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Sarah: It was a very interesting program, very technical, very scientific. And I truly believe that's why I related so well with home inspection, because that is also a very scientific and very technical career.

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Sarah: And so I,

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Sarah: after I received my certification with N. Sec. That able to propel me to become a bakery manager with Soviet.

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Sarah: By the end of my career with Soviet I was managing the second largest bakery in Atlantic, Canada,

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Sarah: and it was a

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Sarah: great job. Don't get me wrong. I've really enjoyed it, but

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Sarah: I wanted more. And

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Sarah: working that job. I seen that there was a glass ceiling, and it became very real to me by the end of it that I wasn't going to be able to get more with that job.

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Sarah: And so that's when I started to look into other options. So I had quite a few friends in the trades. I know a few electricians plumbers. My best friend. He runs his Father's Stair Building Company. They make custom stairs,

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Sarah: and we were all sitting around one day, and he mentioned to me. Hey, Sarah, I've heard about this program at Dalhousie, and it's about home inspection. And if you're looking for something different, maybe you should look into that.

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Sarah: And so I did,

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Sarah: and it was quite a risk to me, because I was so used to doing this full-time job. I was guaranteed hours, and

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Sarah: my heart I knew I wanted something else.

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Sarah: I wanted to try something different. And so, Sarah, that that takes a lot of courage.

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Sarah: Yes, thank you very much, you know. It was very scary at first, because I wasn't sure if I was going to like it, if it was for me.

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Sarah: But I was very resilient. I spent all of my free time doing the program. I was still working full time for Soviet at the time, and

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Sarah: I think the big difference there was. I I knew I wanted it, and once I want something i'm very stubborn,

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Sarah: and I will try to see it through as best as I can. And so, when I was doing the home inspection program, I found different parallels with baking compared to home inspection, because it is a very technical and very scientific job, and you have to be very thorough.

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Sarah: So after that I I absolutely fell in love with home inspection. And now, in a lot of my free time I spend.

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Sarah: Ah, following older home restorations. I love seeing the different building practices that were used back then, and comparing it to now, especially in new build construction.

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Sarah: So I have such a great respect for the

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Sarah: older homes. I think one of the coolest hoses that I got to inspect was a two hundred and sixty year old home, and

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Sarah: that's always going to be my flagship. I think I've seen so many interesting things in that home, and I will always remember that.

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Sarah: And if withstood the test of time it had fared well, it certainly did. The

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Sarah: yeah. It was really cool. A lot of the floor. Joyce, in the basement were actually made out of logs like tree logs, and I thought that was so fun. And

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Sarah: yeah,

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Sarah: I have so much respect for people that are willing to keep the original structure, and, you know, build on to it. And you know, really save that

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Sarah: history pretty much that's involved with that those

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Dalene Allen: exactly well, and and we go back to baking because I love to cook, not always with the recipe. But I have since found, when I follow a recipe, not only the ingredients, but how you put it together. Oh, my goodness, it makes a big difference, So I don't know if that's chemistry, figures, physics, or whatever it is. But I can see, if you are detailed enough that you can make a pastry French bas whatever

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Sarah: that being able to, you know, to do that same attention to detail in home inspection that that would definitely to let's say how you basically run your life on a day to day basis. How that would complement one another, which in some cases most people say you went from a baker to a home inspector. But but I can so see Sarah, especially knowing you now, and knowing that your attention to detail that that really is a huge

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Dalene Allen: to your success, because when it comes to home inspections over the years I bought Button sold several houses is, I don't know what i'm looking for. But, thank God, there's a home inspector, but what I also love is if I can follow that person around and then ask questions, and then you learn so much that you kind of go, wow, and just kind of like you. Having learned guitar, it takes practice. Baking takes practice, and every house is different. Isn't it

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Sarah: like, Yes, yes, and so you've got to apply those skills in so many different ways, don't you?

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Sarah: Yes, one hundred percent,

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Sarah: you know. Um, I think that's probably one of the most interesting parts about it. I can take my knowledge and translate it to those different kind of situations in the different homes, and i'm always learning, and i'm a big fan of continual learning. Even

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Sarah: after I finished this program I still look up certain things that I should be learning more. You know. Um, it's so interesting, and I guess some people can call me a nerd for that. But I really enjoy it, and you know I I think it's so important to it continually learning

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Dalene Allen: Exactly.

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Dalene Allen: So welcome back, Sarah. Wow. So you went to Dal. You took your home inspection program. What was the next step. What happened after that

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Sarah: after that? Um, I was basically looking for any sort of home inspection company that would take me on. You know, a lot of guys out there. They They finish the program and they go and start their own business.

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Sarah: And I have a lot of respect for people that do that, because there's so much work that entails with that. And there's a lot of behind the scenes things that people don't seem to understand or see.

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Sarah: And again, I have so much respect for people that have started their own business, because I know it is a lot.

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Sarah: What I like about working for blue nose is, you know I don't own the company, but i'm a great representative for the company, and also i'm grinding just like

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Sarah: the guys that owned their own business. I'm trying to network and meet me realtors or property investors, and the more people that I meet, the better and more of the business grows. And exactly, I am one hundred percent for that.

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Dalene Allen: Okay. So why don't you tell us a little bit about this two hundred and sixty year old house

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Sarah: this two hundred and sixty year old home. It was located in Woolfield, Nova Scotia. It was located on the farm, and you could see a lot of the Ah, the ocean from where I was, and just the views alone were absolutely stunning.

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Sarah: I'm a very big fan of just taking in all of the surroundings, and seeing how beautiful our little provinces, and it makes me proud to be in Nova Scotia. Be proud to be a part of this company.

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Sarah: So the home was absolutely beautiful. There was a lot of restoration work done within the home, and I personally thought I

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Sarah: um one of the most interesting things I found with it was in the basement. Um, the floor, Joyce. They were made of the logs, and you don't see that too often. I mean I've been in a few older homes in downtown Halifax. They haven't stopped, stacked rock as their foundation,

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Sarah: and I thought that was really cool. But then I go to this home, and I see all this, and i'm like, wow, like, Can you just picture a couple hundred years ago, when they were building this home, and that was what they had to do, and it

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Sarah: absolutely mind-blowing, you know, especially compared to new construction homes that have inspected now just seeing the difference between the building practices from a couple hundred years ago to modern day. It's so interesting

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Sarah: well in the fact that it has It's still rock solid house two hundred and sixty years later. You want to go. Something was working right,

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absolutely,

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Sarah: and they definitely built them to last back then.

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Dalene Allen: Wow! And then the other thing to really consider as well is what were some of the finishes like? Because again, two hundred and sixty years ago, the type of tools that they had compared to let's say what they do today. So moldings, and you know, was there crown

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Sarah: and and door frames and things like that? What were some of those things like real pieces of art.

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Sarah: Yes, absolutely because, you know, walking in all of that is handcrafted. All of that was hand nailed, and there was so much love and effort put into that

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Sarah: where you know these days the the trim work and stuff like that. It is very nice, but you know that's probably machine cut, or they used a nail button, or you know what other kind of tools that make. Everybody's jobs easier these days.

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Sarah: So that's another reason why I have so much love and respect for older homes, because of all of the work that was put into it, and the fact that it's still standing today, like you said

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Dalene Allen: Exactly.

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Dalene Allen: Ah,

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Dalene Allen: yeah, Well, and and you know, with your love of lifelong learning, the other thing, that sort of comes to mind is whoever built that house and was lucky enough to have. I mean, that's a lot of generations that are, you know, buying and selling of that that have still maintained

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Dalene Allen: structure and kept those wonderful instead of people that said, Oh, it's not in style anymore. Let's move that and or change that. And to me that's really I love history. And so somebody to preserve something like that, you know, as a Testament to whoever built it, and who loved living in it, right that that's got to have a great history somewhere there.

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Sarah: Oh, one hundred percent.

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Sarah: Yeah. And so you said you earlier, you were sigh as a child. But tell tell tell us, what does that mean? Same thing? You may work for an an inspection company, maybe, an employee, but you got to get out there and find some business, so in network equals net worth my podcast here. We really want to have some networking tips, so is it reserved or kind of shy? Give us some tips for somebody who shy on how they can make some connections,

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you know. Yes, I was very shy as a child,

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Sarah: caused me a lot of anxiety to meet new people, and I guess a lot of that is what's going on in your own head, you know,

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Sarah: as I got older, and I am starting to meet more people with my old job. Um, You kind of condition yourself to throw that out the window, and almost ah, instead of dipping your toe in you, you jump at first, and that's courage.

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Sarah: Yeah, absolutely. Yeah, it does take a lot, and I know It's very hard for some people, but at some point, when you know you have to do this sort of thing, you just have to

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Sarah: clear that out of your head and

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Sarah: just do it. And you know you'd think about it after the fact, and

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Sarah: I believe we were talking earlier about how it's so important to smile and maintain eye contact. And you know I I truly believe that because that shows that person in that moment that you're there with them, and you're ready to connect with them and learn about their stories. You know I find it so interesting to talk to people now

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Sarah: and learn what they've gone through, and you know, just talk about life because it's short, and it's so important to just take it all in as you can.

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Dalene Allen: Well and and to go back to Okay, You switched careers. You went from that employee right, you know, even though hitting the glass ceiling. There's nothing like that sort of incentive to like I'm out of here, and to be able to then find something that you were you enjoyed, and we're just as passionate about. And don't you think that it was like I'm going to make this work right? And when you, when you kind of cross that line that you go, do, or die,

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Sarah: that you get over a lot of those little hangouts that it's like. Oh, I can't know when my mom, I can't do this in a game the first time you do it. Yeah, you want to throw up second time, you know. Maybe not so bad. But when you keep doing it, Sarah? Because again I watch you, and your interaction with people is beautiful.

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Dalene Allen: Okay? And and so is it getting easier?

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Sarah: I think it is.

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Sarah: You know you kind of condition those thoughts in your head to just

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Sarah: you don't think about that anymore. And now you get excited about learning about new people and networking, and I found B. And I was a very big help with that as well, especially where I hadn't worked in this industry before.

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Sarah: And so this networking was so important to help me uplift my career and keep it going

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Dalene Allen: well and go you find, because every week you get to articulate. You know what people say. Your elevator pitch, which is really just talking about your business in a concise way, is that you do such a phenomenal job of that, because the other thing that people will usually say that they have a fear of public speaking. In fact, in the Guinness world records the fear of public speaking rings higher than the fear of death, if you can imagine. And so again, so many times when that person's in front of you,

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Sarah: if we're shy to talk. It's usually because we're worried about us. My theory is, if I look at them, I make eye contact smile. It's like, How can I make their day better today.

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Dalene Allen: What can I do to maybe help them in some way. And so if you take the onus off yourself, isn't it a whole lot easier. And so again likely when you go to that door for the first time. New home inspection,

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Dalene Allen: there's still that bit of uncomfort isn't there that like. Oh, what's going to happen? And then the minute you get in there

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Dalene Allen: that person already, because of your demeanor and the nice energy that you have, it's like

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Dalene Allen: I could trust this person, and then the isn't it fun When that real conversation starts

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Sarah: it is very fun, and you know I really enjoy when people follow me around during the inspection, because I can explain to them in real time what i'm seeing and explain to them whether it is a really great issue, or if it's just a little minor maintenance issue, and I think

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Sarah: you know, making those points clear is so important with having a good home inspection, you know, because you

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Sarah: it's one thing to point out all these things wrong with the home,

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Sarah: and what I like to do is to make sure to my clients that some things may be a big deal, but some things may not. You know. That's just the joys of home ownership that there is going to be maintenance items, and there is going to be things maybe slightly wrong with the home.

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Sarah: But that doesn't mean you just throw away this whole deal, because eventually somebody might buy that own, and it could have been you, and at least going forward, knowing the knowledge that you learned from me

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Sarah: that could be a big help, and that's really what I strive for is to help people. I'd really enjoy hearing even a few months later, that you know. Oh, hey! We closed on this house. It's beautiful. Thank you so much for all of your information. I really enjoy that, you know.

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Dalene Allen: Exactly. Oh, happy customer like that. You know we all want to win the lotto. But if you love what you do, and your client is happy with the outcome, I don't think there's much that's any sweeter than that, Sara. What about you?

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Sarah: One hundred, you know. I've always said, even if I won the lottery, I still want to work, and that just shows you how much I love what I do.

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Dalene Allen: And so really, at this particular point, anybody who's listening, we're in the Hrm. Halibax, Regional municipality of Nova Scotia in Atlanta, Canada, and Sarah is one of the few female home inspectors, and so that must attract a certain amount of attention in itself. Doesn't Sarah.

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Sarah: It certainly does, you know, because

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Sarah: it's nice to have that friendly welcoming face, and you know i'm able to relate with people in a way where you

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Sarah: i'm not overbearing, or you know I know more than you. I would never do that to somebody. And so, being a female inspector. It really makes quite a few of my clients at ease, because, you know, they could be females themselves, and

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Sarah: we've all been there like a mechanic shop when they try to sell you like five hundred other things, because there's so much wrong with your car. But you know some people take advantage of that fact. And

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i'm certainly not one of those people.

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Dalene Allen: Yeah, Well, and and as Sarah and I are talking here, we've just experienced Iona, the wonderful hurricane. That's done some horrific things,

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Dalene Allen: And, Sarah, I don't know whether you offered this, but this would certainly be something. I'd be interested in. Our house is only five years old. We just had a new build a few years ago. But you kind of go

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Dalene Allen: okay. I should have a home inspection, light or home inspection after hurricane of. Is there really stuff on the roof that's loose? Is Is there anything else that you would notice? And again I liked what you said a home inspection, you know, if you've lived in your house for fifteen or twenty years, and you're not expecting to move. You need somebody like Sarah in there to say plan for this over the next few years. Right? Can you speak to that, too?

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Sarah: Yes, one hundred percent.

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Sarah: Uh, actually, I just did a maintenance inspection yesterday, and that's what that was concerning, you know. Ah, my client! She had water come in through her ceiling,

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Sarah: and I did a maintenance inspection for them, and what I found was they had some missing shingles on the roof, and also one of their downspouts was draining right on top of a roof surface as opposed to having it extended and going into the gutter system. And so

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Sarah: you know. Ah, that sort of thing. It's really good to know that that way going forward when she goes and does her repair work, she knows what to expect and what to fix, and then hopefully that doesn't happen to her again.

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Sarah: Well, but but here's the other part. You nip it in the bud before it becomes major right because, boy, trying to find where water comes in is not the easiest thing, is it? No, it's not. But you know I have a very special thermal imaging camera. It's very high tech, and I pick up water entry through the walls that you wouldn't be able to visibly see.

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Sarah: And so that was one of the things that I used yesterday, and also helped her to find more water entry in her upstairs ceiling as well that she had not even noticed.

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Dalene Allen: Wow! Oh, so maintenance, inspection! Brilliant idea isn't it. So now, getting more comfortable with networking. If you could pass a tip on to somebody

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Dalene Allen: who isn't really comfortable, what would this suggest?

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Sarah: I would suggest, you know, as as scary as it is just fighting the bullet, because, at the worst case scenario, they're just going to tell you. Look no sorry. I don't have time to do this right now.

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Sarah: You know That's That's okay. Life is busy, and I understand that people have certain, you know, scheduling complex or whatever they'd be, but

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Sarah: as

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Sarah: disheartening as it can be to have somebody tell you. No, you know what the next person might tell you. Yes, and so that's so important.

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Sarah: You just got away with it

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Sarah: exactly, and keep doing it because it will get easier, and the more you do it. Now, Sarah, I also love that when you come to be, and I whether it's on zoom or person quite often, you've got a blue nose inspection logo on something. So you're well advertised for your business in that way, Aren't you? Oh, yes, one hundred. I I actually wear my bronze inspections hot everywhere. Yeah, even during the Halifax pride celebrations instead of summer, and I was wearing that black

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Sarah: at, and you know it's very comfortable, and I love representing the company because i'm proud to work for them, and I thoroughly enjoy the job. And I just want everybody to know that. Hey, this is who I work for. You should ask me a question about it

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Sarah: Exactly. And but if we don't wear it branded apparel, how does anybody know? And you know, a few years ago somebody in the brand in a barrel business said, Put a logo on your back. I do that all the time I was in the grocery store the other day somebody tapped me on the shoulder and said, What is B and I? And so

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Dalene Allen: yeah, think of how many times you're standing in a lineup at Tim Hortons or Starbucks, or some place like that. That's a business happening right

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Dalene Allen: so, Sarah, i'm thrilled to have this opportunity to meet you and to hear more about your story, and we need to do this again, as you learn some new things, so we can be sharing with people all of the new things that are coming up with home inspection to make everybody's life safer, easier, and to stay ahead of that maintenance. So it's Dylan Allen, and thank you for listening to network equals net worth. You have a fantastic day. Got a story to tell, and i'd love to hear it.